Central Station Dispatcher monitor signals from customer’s alarm systems and responds to signals by providing accurate information to the proper authorities. Maintains customer privacy and confidentiality. Conducts day-to-day interactions with customers and coworkers in a manner that reflects credit upon themselves and others.
ESSENTIAL RESPONSIBILITIES
- Monitors and responds appropriately to a variety of alarm signals. All responses must be timely and accurate, who pays particular attention given to general procedures and special operations procedures.
- Communicates effectively with internal and external customers. Follows all departmental and company policies and procedures. Completes required equipment checks and daily or weekend logs.
- Answers multiple telephone lines. Responds to each caller in a professional and helpful manner while gathering information, troubleshooting, transferring calls, or putting callers into voice mail.
- Provides technical support as needed. Follows procedures for service and inspection requests. Communicates and analyzes customer inquiries and determines a correct course of action. Follow-ups to assure customer expectations are met.
- Maintains building security and monitors the security office command center (SOCC) operations follows company procedures and policies to provide a safe and productive environment.
- Completes assigned duties as requested. Assists other departments and coworkers with special projects to support a teamwork atmosphere for the benefit of the customers and their company.
- Participates in job related training programs and meetings to continually refresh and update
Skills Knowledge:
- Professional and articulate verbal communication skills
- Excellent customer service skills
- Proficient and accurate computer skills
- Strong attention to detail and ability to follow specific procedures and instructions
- Ability to make independent decisions
- Organizational skills
Physical Demands:
- A majority of time is spent sitting
- Some standing and walking may be necessary but are not essential to performing the job responsibilities
- Audio, visual (including color recognition), and verbal functions are vital aspects to performing this position
- Simultaneous movement of hands, wrists, and fingers is an important element to this position
- Repetitive movement of hands, wrists, and fingers is necessary occasionally
- Lifting, carrying, pushing, and pulling objects is sometimes necessary (weights rarely exceed ten pounds)
Working Conditions:
- The workday is spent in a comfortable office environment
- There is some exposure to noise